See how a hotel like yours captures every opportunity — 24 hours a day. Industry benchmarks for hotel AI concierges: ~87% of routine queries answered automatically, up to 23% more direct bookings, typical payback within 47 days. Elena is built to bring those numbers to your hotel — your exact results depend on your property, and we model them with your data before any commitment.
· You Win Twice: Save Time + Monetise Missed Opportunities ·
Between 18:00 and 22:00, reception staff are processing check-ins. Hospitality industry estimates put ~67% of new enquiries in exactly that window — and 30–40% of calls going unanswered on a typical day.
The AI Concierge responds in 41 languages, 24/7/365. Never tires, never rests, handles unlimited simultaneous conversations.
"I see you're booking a Deluxe room. For just €40 more, we can offer our Executive Suite with panoramic views. Would you like that?"
— An AI that knows how to sell.
Syncs with Opera, Protel, Mews, Cloudbeds and 200+ PMS systems. Bookings recorded in real time — zero clicks required.
"47% of guests ask about SPA treatments between 19:00 and 21:00."
Now you know exactly when to run promotions. All data at your disposal.
Enter your hotel's figures and see the real scale of missed revenue
* Projected values. Actual results may vary.
Our AI Concierge trained on a 5-star hotel profile in Sofia. Responses are instant.
Turning every static point into an interactive revenue channel
"Hello! I can see you're interested in our SPA treatments. Would you like to hear more about our packages?"
Business Result: Direct upsell of SPA services on the spot.
"Hello from Room 501! I noticed you're browsing the room service menu. May I help you order something special?"
Business Result: 35% increase in room service orders.
"Welcome to the casino! Do you have any questions about the game rules, betting limits, or exclusive events tonight?"
Business Result: Enhanced player experience and session length.
"Hello! Browse our menu here. For allergen information, today's specials, or to call a waiter — just type or press the button."
Business Result: Faster service and higher average spend per cover.
"73% of luxury hotels worldwide now use AI assistants for guest engagement automation"
Automated 85% of guest enquiries
€2.3M+ revenue from AI upselling
78% improvement in guest satisfaction
30% reduction in operational costs
We start with an audit and a defined pilot scope before any bigger commitment.
AI responses are reviewed and refined with your team before go-live.
You see what the assistant handles and what still needs a human.
Support and adjustments included during the initial rollout period.
Find your hotel profile
| Capability | Boutique Hotel (20–50 rooms) |
Mid-size Hotel (50–150 rooms) |
Luxury / Chain (150+ rooms) |
|---|---|---|---|
| Core Reception & Booking | |||
| 24/7 Multi-channel Handling | |||
| PMS Integration | |||
| Multi-turn Conversation Memory | |||
| 41+ Languages | |||
| Upselling & Revenue | |||
| Basic Upsell (Room upgrade, breakfast) | |||
| Contextual Upsell Engine | — | ||
| Proactive Pre-arrival Offers | — | — | |
| Analytics & Optimisation | |||
| Analytics Dashboard | — | ||
| Sentiment Analysis | — | ||
| Enterprise & Voice | |||
| Phone Integration (Voice AI) | Option | Option | |
| Multi-property Management | — | — | |
Complete the form below and within 48 hours we'll prepare:
Book a free strategy call or send us a message.
— or send us a message —